CALCASIEU PARISH PUBLIC LIBRARY
POSITION TITLE: LIBRARIAN I – PATRON & INFORMATION SERVICES
DIVISION: PUBLIC SERVICES
CLASSIFICATION: EXEMPT APPROVED BY: HUMAN RESOURCES
POSITION REPORTS TO: BRANCH MANAGER
POSITIONS SUPERVISED: PATRON & INFORMATION SERVICES STAFF
Responsible for the administration, planning, supervision, and operation of the Patron & Information Services department. This position includes making routine professional-level library technical decisions, as well as requires excellent judgment, knowledge, skill and ability in every phase of the public library field.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for effectively and efficiently supervising departmental staff.
a. Leads and empowers staff to deliver effective high-quality library service.
b. Ensures department procedures and tasks are completed in an effective and timely manner.
c. Ensures department coverage through efficient staff scheduling, monitoring staff time and approving staff payroll records.
d. Supports staff training goals through direct instruction and by offering opportunities for professional development.
e. Selects, trains, supervises and evaluates department staff.
f. Works closely with other department heads and manager to ensure effective workflow.
g. Sets department goals and objectives that align with the Mission, Core Values and Strategic Plan of the Library.
h. Resolves staff concerns and issues promptly and effectively.
2. Assumes responsibility for providing effective information services.
a. Continuously develops a strong knowledge of the library collection and materials, its strengths and weaknesses and how to find items using the best access methods.
b. Provides friendly and efficient patron service that enhances the level of user satisfaction.
c. Facilitates patron requests for information, including research and resource assistance.
d. Provides search and retrieval of requested information and presents results that are clear and appropriate.
e. Utilizes library tools and resources to provide effective readers’ advisory and reference interviews.
f. Utilizes creative and innovative approaches to market the library collection, resources, and services.
g. Supports and assists patrons with technology use, internet access, and electronic resources using a variety of devices.
h. Provides information relating to the library, its resources, and the use of library materials.
i. Oversees staff interactions with patrons to ensure friendly and efficient customer service.
3. Assumes responsibility for maintaining library operations.
a. Serves as manager on duty in the absence of the branch manager.
b. Applies effective practices to address patron complaints and concerns and interprets library policies for the public.
c. Performs regular evaluations of operations and services while utilizing innovative thinking to devise needed changes and improvements.
d. Creates a welcoming environment with frequent attention to branch orderliness and appearance.
e. Provides peer support and training.
f. Accurately and promptly completes reports, spreadsheets, and other required documents.
4. Assumes responsibility for maintaining and delivering effective branch services.
a. Understands and performs regular circulation transactions and duties.
i. Charges, discharges and renews materials.
ii. Promotes library card accounts and registers new patrons with accuracy.
iii. Collects fines and fees associated with patron accounts and follows money handling procedures.
iv. Accurately and efficiently performs daily branch financial reports and deposits.
v. Trains and assists branch staff on proper money handling procedures.
b. Understands and assists in performing collection management duties.
i. Creates a welcoming environment with attention to collection appearance.
ii. Maintains the physical appearance and orderliness of materials on shelves.
iii. Efficiently and accurately sorts and shelves materials.
iv. Pulls holds and requests for patrons and other library systems.
v. Assists in receiving and processing in-transit items.
vi. Resolves issues with materials.
vii. Assists in processing new branch periodicals.
viii. Receives and processes donated materials.
c. Assists with programming for all ages as well as library tours and community outreach.
i. Assists in developing and implementing library programs and services to meet the needs and interests of the community.
ii. Provides library information and services at events and presentations.
5. Assumes responsibility for engaging in learning and development activities.
a. Continuously improves job skills through participation in various learning and training opportunities.
b. Develops and enhances computer and technology skills necessary for effective communication and job function.
c. Stays knowledgeable and informed about our library services, resources, activities, policies and procedures.
d. Reviews professional literature and keeps informed about services, issues, emerging technologies, and research related to libraries. Relates ideas to the library’s mission and values.
e. Provides peer support and training as needed.
6. Assumes responsibility for maintaining professional working relations and effective communication with Library staff and patrons.
a. Promotes the Library’s Core Values (Service, Community, Respect, Adaptability, Ethics & Integrity, and Teamwork) by modeling these values in all daily activities.
b. Works efficiently both individually and with a team to support the library’s mission and core values.
c. Communicates effectively using a variety of methods.
d. Develops and maintains effective relations with co-workers.
e. Provides information and assistance as requested.
f. Responds promptly and courteously to staff and patrons.
g. Informs management of any significant areas of concern.
h. Provides branch and system level support by actively participating on committees and special projects and attending meetings as required.
7. Assumes responsibility for related duties as required or assigned.
a. Demonstrates critical thinking and problem-solving capabilities for branch issues in absence of supervisor.
b. Ensures library areas are clean, secure, and well maintained.
c. Completes related reports accurately and timely.
1. Has depth and breadth of know-how to perform essential duties and functions of the job. Willing to update and expand skills, knowledge, and training.
2. Appropriate level of work output and efficiency is maintained. Tasks are completed in a timely manner.
3. Department operations and services address the library’s strategic plan, core values, and the needs of local community.
4. Department is adequately staffed, and staff are sufficiently trained.
5. Policies and procedures are effectively communicated to staff and patrons and are appropriately enforced. Concerns are dealt with quickly and professionally.
6. Willingly participates in special programs and events. Interactions with the public are friendly and professional.
7. Maintains positive and professional communication and interaction with management, staff and patrons.
8. Learning and development activities are completed.
EDUCATION/CERTIFICATION: MLIS from an accredited college or university and two years of library experience.
REQUIRED KNOWLEDGE: Knowledge of modern library organization, policies, and procedures, mission, goals, services and trends.
Knowledge of current research methods, techniques, and sources of information.
Knowledge of library materials and resources.
Knowledge of classification methods.
Thorough knowledge of adult, teen, and children’s literature and services.
EXPERIENCE REQUIRED: Previous experience in a library setting desired.
SKILLS/ABILITIES: Communicates effectively using a variety of methods with a variety of audiences.
Anticipates and adapts to change and challenges effectively.
Good presentation skills.
Organizational skills to manage multiple priorities and meet deadlines.
Strong leadership skills with the knowledge of effective management techniques and principles.
Analytical ability with problem solving skills to identify and solve problems.
Proficiency in Microsoft Word, Excel, Publisher, and PowerPoint.
Skill in using applicable software applications, devices, and library technologies.
Ability to navigate the Internet.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Positions in this class typically require: walking, standing, sitting, bending, stretching, reaching, stooping, twisting, climbing, kneeling, lifting, talking, hearing, seeing, and repetitive motions.
Light Work: Ability to lift 25 pounds and push a cart of 50 pounds. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subject to travel.
The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No hazardous or significantly unpleasant conditions (such as in a typical office).
The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.